1. Return Policy
Time period: You can request a return of products within [14] days from the date of receipt of the order.
Conditions: For the return request to be accepted, the products must be unused and in their original condition with all accessories and original packaging.
Exceptions: Customized or engraved products cannot be returned unless there is a manufacturing defect.
Return process: A return request must be submitted via [email/phone/form available on the website], and we will guide you on how to send the product to us.
Costs: The customer bears the cost of shipping the returned products, unless the reason for the return is an error on our part or a defect in the product.
2. Replacement Policy
Time period: You can request a replacement of products within [14] days from the date of receipt of the order.
Conditions: The products to be replaced must be unused and in their original condition, and must be available in stock.
Exceptions: Customized or engraved products cannot be replaced unless they are defective.
Replacement process: After submitting the replacement request, we will contact you to arrange the replacement process and send the replacement product to you.
Costs: If the replacement is due to a mistake on our part or a defect in the product, we will bear the shipping cost. In other cases, the customer may bear the shipping cost.
3. Cancellation Policy
Before Shipping: You can cancel your order at any time before it is shipped by contacting us via [email/phone/form available on the website] We will process the cancellation and refund the amount paid.
After Shipping: If the order has already been shipped, you can cancel it by following the return policy after receiving the product.
Customized Products: Orders for customized or engraved products cannot be canceled after confirming the order.
4. Refund
Refund Period: After we receive the returned products and verify their condition, the refund will be processed within [3] days.
Refund Method: The amount paid will be refunded using the same payment method you used when purchasing.
Fees: Some fees may be deducted from the refund amount if the return or cancellation is due to the customer’s desire and not due to an error on the site or a defect in the product.